Flight delays or cancellations – EF Ultimate Break

We're here for you! These things can happen, and we're available 24/7 if they do. First things first: don't panic; go with the flow and try to stay positive.

Here are some steps to take if your flight changes:

1. Work with the airline. It is their responsibility to rebook your flight, so be persistent! Explain to them that you're part of a group tour, and it's important to arrive as close to your original time as possible. Let them know that you're flexible to take another route or airline.

2. Give us the update. Since we need to arrange your transfer from the airport, it is necessary to have your updated arrival time. You can contact your Tour Director (or our 24/7 support line) to let them know your new arrival time. They'll be able to provide instructions for when you land.

3. Let us help you. You should have the most success working directly with the airline, as you are their passenger. But if you're not getting what you need or you're unsatisfied with what they offer you, we can do our best to intervene and look for new options. Give us a call at our on tour support line +1-617-619-1411, and we'll make sure you get to your tour as soon as possible.

4. File a claim. If you have a travel protection plan through EF Ultimate Break, you are eligible to file a flight delay claim. To make this process easier, make sure to save all receipts from your delay and keep a record of your updated flight information so that you can add it to your claim.

Above all, remember to relax; don't let this start your journey off on the wrong foot! Weather, mechanical issues, etc. are things that are beyond anyone's control. Traveling allows you the chance to embrace the unexpected, roll with the punches, and find new roads. After all, it is an adventure, isn't it?

Pro Tip: Did you know that under certain circumstances when a flight is cancelled or delayed, the airline is required to "reprotect" your flights (i.e., rebook you on a new flight)? So, when asking the desk agent, use the phrase "I need to reprotect my flight due to a cancellation or delay." We find that airlines are more helpful when using the word “reprotect” over the word "rebook."

Still have questions? Submit a request to our team of dedicated Trip Specialist!